Welcome to The Parenting Passport (theparentingpassport.com). This Privacy Policy explains how The Parenting Passport ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services.
The Parenting Passport is a marketplace platform that connects parenting coaches with parents seeking coaching services. We take your privacy seriously and are committed to being transparent about our data practices.
This website is intended for adults only. The Parenting Passport is designed for parenting coaches and parents or guardians who are 18 years of age or older. We do not target, market to, or knowingly collect personal information from anyone under 18. If you are under 18, please do not use this website.
1. Information We Collect
1.1 Information You Provide Directly
Coach Profiles (Public Information)
When coaches create a profile on The Parenting Passport, they voluntarily provide information that is displayed publicly on the platform, including:
- Name and professional title
- Profile photo
- Professional biography and coaching philosophy
- Specialties, certifications, and credentials
- Languages spoken
- Location (city/country level)
- Session types, availability, and pricing
- Contact preferences
- Video introduction (optional)
Coaches understand and agree that profile information is publicly visible to all visitors of the platform.
Parent Account Information
When parents create an account or interact with the platform, we collect:
- Email address (used for authentication and communication)
- Inquiry messages sent to coaches (shared with the specific coach contacted)
Parenting Style Quiz Results
If you choose to take our parenting style quiz, we collect your responses and results. Quiz results are associated with your account if you are logged in, or stored anonymously if you are not.
Contact and Feedback
When you contact us or submit feedback, we collect the information you provide in your message, including your email address.
1.2 Information Collected Automatically
Authentication Data
We use essential cookies to maintain your login session (see our Cookie Policy for details). This includes:
- Session tokens for authenticated users
- CSRF protection tokens
Basic Server Logs
Our hosting infrastructure may automatically collect standard server log information such as IP addresses, browser type, and access timestamps. This data is used solely for security monitoring and service reliability.
1.3 Information We Do NOT Collect
- We do not use advertising or retargeting cookies
- We do not collect payment or financial information (coaching payments are handled directly between coaches and parents)
- We do not knowingly collect personal information from anyone under 18 (see Section 7)
- We do not collect sensitive health or medical information
- We do not sell or share your data with advertisers
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Provide the platform and display coach profiles | Coach profile data | Contractual necessity / Legitimate interest |
| Authenticate users and maintain sessions | Email, session tokens | Contractual necessity |
| Deliver inquiry messages from parents to coaches | Email, inquiry content | Contractual necessity |
| Send transactional emails (verification, confirmations) | Email address | Contractual necessity |
| Provide parenting style quiz results | Quiz responses | Consent |
| Respond to support requests and feedback | Contact info, message content | Legitimate interest |
| Maintain platform security and prevent abuse | Server logs, IP addresses | Legitimate interest |
| Improve the platform and user experience | Aggregated, anonymized usage | Legitimate interest |
We do not use your information for automated decision-making or profiling that produces legal effects.
3. How We Share Your Information
We share your information only in the following limited circumstances:
Coach-Parent Communication
When a parent sends an inquiry to a coach, the parent's email address and message content are shared with that specific coach to facilitate communication.
Service Providers
We use third-party service providers for database hosting, user authentication, transactional email delivery, and website hosting. These providers process data on our behalf under data processing agreements and are located in the United States.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If The Parenting Passport is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Storage and Security
4.1 Where Your Data Is Stored
All platform data is stored in the United States. If you are accessing the platform from outside the United States, your data will be transferred to and stored in the United States.
4.2 Security Measures
We implement reasonable security measures to protect your information, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure, passwordless authentication (email verification codes and social sign-in)
- Row-level access controls on our database
- No storage of user passwords
While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
4.3 Data Retention
- Coach profiles: Retained as long as the coach maintains an active account. Deleted upon account deletion request.
- Parent accounts: Retained as long as the account is active. Deleted upon account deletion request.
- Inquiry messages: Retained for the duration of both the parent's and coach's active accounts.
- Quiz results: Retained as long as the associated account is active, or for 12 months if taken anonymously.
- Server logs: Retained for up to 90 days for security purposes.
5. Your Rights and Choices
5.1 All Users
Regardless of your location, you have the right to:
- Access your personal information by logging into your account
- Update your profile information at any time through your account settings
- Delete your account by contacting us or through your account settings
- Opt out of non-essential communications
5.2 Additional Rights for EU/EEA Residents (GDPR)
If you are located in the European Union or European Economic Area, you have additional rights under the GDPR:
- Right of Access: Request a copy of all personal data we hold about you.
- Right to Rectification: Request correction of inaccurate personal data.
- Right to Erasure: Request deletion of your personal data, subject to legal obligations.
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Request your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests.
- Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.
To exercise any of these rights, contact us. We will respond within 30 days.
5.3 California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Not be discriminated against for exercising your privacy rights
We do not sell personal information as defined by the California Consumer Privacy Act (CCPA).
6. Peer Recommendations
Coaches may receive peer recommendations from other coaches on the platform. Recommendation data (the fact that Coach A recommended Coach B) is stored on the platform. Coaches can view who has recommended them. Recommendation counts contribute to public badge tiers displayed on coach profiles.
7. Children's Privacy
The Parenting Passport is intended exclusively for adults aged 18 and older — specifically, parenting coaches and parents or guardians. Our services are not directed at children or minors. We do not knowingly collect personal information from anyone under the age of 18.
If you believe a person under 18 has provided personal information to us, please contact us immediately, and we will take steps to delete that information.
8. Third-Party Links
Coach profiles may contain links to external websites (such as a coach's personal website or booking system). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered users by email for material changes
- Post the updated policy on this page
Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
For GDPR-related inquiries, you may also contact the relevant data protection authority in your jurisdiction.